![]() That is what was advertised, and I am sorry if we didn't manage good enough for this ad to be understood correctly. But what we did is user's Radio Favorites are now automatically synced between mac and iOS, by demand. It's two different purchases and we cannot "unite" them in any way. Loop service is used currently by tens of thousands and number is growing daily.Īs for new Radio feature - what You are talking about is different purchase procedure on MacStore and Appstore (store for iPhone). Currently we are expanding the server mesh to better cover different globe parts and to give You better upload/download speed. As far as I know, You were suggested a refund but You ignored the suggestion so far. I think I know who You are as I talked with You several times though our feedback system. We also take bug reports seriously, though, some of them may take longer to fix than the others.Īs for Your usage case please contact us directly or supply a link to Your conversation with our support team, to sort things out. Re: customer support - I can assure You our support team is working 24/7 and we are responding to all questions regarding VOX/Loop operation. Moderators, please correct me if I am not allowed to write about our own product here - I hope this is allowed since it's just to resolve the complain of the user: The customer service is all but non existent they send one to two smallĪs part of VOX team I am deeply sorry to read a review like that. Either way would work for me I expect to receive what I am told I am buying as I am sure everyone reading this does as well. ![]() The proof is in the pudding, please help protect the other good people that frequent this site as well as the other Audiophile Havens and please spread the word before they take advantage of more innocent people and gain even more power to spread more evil.Īnd I really think it is evil that 110$ I could have spent on headphones or a music syncing app that did what it advertised to do. But look for yourself compare the reviews from the App Store and then go to there support page at . Most importantly they have to use bots to influence buyers decisions inside the App Store if you think I am just jaded I am. VLC outperforms in every way on any device for free.Īll there other sources of music are available both on Mac and iPhone so I assumed the new radio update would also be available in both places and of course it isn't, even though it doesn't clearly let people know that, Not to mention that most radio channels have ads so Im not sure what I paid for. It is at best a beta but more like an Alpha but being sold as a polished premium player. Honestly I think they know they are ripping people off selling something that doesn't work. Now I cannot access my Loop account at all after recently attempting to download the Vox app after recently restoring my macbook.The customer service is rude and unhelpful and can barely speak english. Load times of thirty minutes upwards of two hours for one album is not at all uncommon. The Paid service is called Loop and it has never worked the way it was advertised to. Although I usually use wifi and away from home my phone gets 4G LTE. I am running a Macbook Pro mid 2012 with a 500 gb hard drive and ram upgraded to 16 gb and an iPhone 5s, which according to them is plenty of hardware also I have high Speed Cable Internet that I can plug my mac directly with ethernet. It was intended to be my "One all, Go-To digital music player." They promised unlimited any file type cloud storage and syncing between Mac and iPhone. Ok I have been a paying member of Vox since February and I attempt to use it multiple times per day.
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